Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
USA/UK: 6-10 Business days , other countries will be 2 more days
Before we shipping, it will allow to change shipping address; Once Shipped, Can’t change until it return to our warehouse for reshipping!
Your package will be ship out in 48hours.
after 48 hours, check your account orders status for tracking number， check at YUNEXPRESS
Your privacy is our priority
Mostly no, except some special status
Yes, all your orders will be in package except some extremely big package will be seprated into 2!
Yes, all your orders will be in package except some extremely big package will be seprated into 2!
If you need to swap an item
Returns and Exchanges
Missing or Broken in 30days
Show us your livestream order screen shot and the package that you received, if wrong, you will have replacement or refund!
provide the full package and broken items picture for replacement or refund
Come to customer support
contact us page/tiktok private message/whatsapp
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Before we shipping, it will allow to change shipping address; Once Shipped, Can’t change until it return to our warehouse for reshipping!
Sure, you are our honor guest